Cortex Cola Support
Cortex Cola is operated by FLock Technology Holdings and is currently available to invited testers. For access to a compatible Cortex desktop build, contact hello@flock.io.
Cortex Cola connects your iPhone or iPad to the Cola agent on your Mac. Your computer runs the tasks and must stay online and awake. The interface supports English and Simplified Chinese and follows your system or per-app language preference.
Connect your computer
Open a compatible Cortex desktop app on your Mac and configure an available model.
Open the desktop’s Cola remote-access connection flow and generate a pairing QR code.
On your phone, open the computer connection flow and scan the code.
Check that both devices show the same verification code and approve the phone on the computer.
Pairing invitations expire. Generate a fresh invitation if the original expires. Never share pairing invitations, verification codes, API keys or connection credentials in a public support request.
If the computer is offline
Check that Cortex is running, the Mac is awake and both devices have internet access. Open the computer connection view in Cola to inspect the actual connection state. Reconnection checks existing request status; an uncertain request should not be blindly sent again. A task may continue on the computer while the phone is disconnected.
If the camera turns black
Cancel scanning. Check the system Camera app directly on the iPhone. If the system Camera is also black, stop repeating scanner attempts and restart the phone before checking the system Camera again. Contact support with the phone model, iOS version and the sequence that triggered the problem. Do not include a pairing QR code. A restart is a recovery step, not a confirmed fix; the current camera stability investigation remains open.
AI sharing permission
Current test versions ask you to review the AI recipient hosts configured on your computer before sending. Declining keeps your draft. If the recipients change, confirm again. If Cola asks you to update Cortex, update both apps before trying again. You can withdraw consent in Privacy & Data Sharing; stop accepted work and pause existing schedules separately. If a running task does not use the same phone consent, stop it and send again from your phone. See the Cortex Cola Privacy Notice for details.
Messages and attachments
You can send a request, add text while a task is running and stop the current task. Stopping does not undo completed actions. Some permissions and questions require action on the computer.
Choose photos, files or recorded audio using Cola’s attachment controls. Supported formats depend on the model selected on the computer. If an upload fails, keep the original and use the draft/retry controls after the connection returns. PDF and audio sending require a compatible provider and model.
Results and offline viewing
Open Results from the conversation menu or Cola profile. Tap an image or file to download and preview it. Use the native share sheet to save or share the original. Downloaded results can be opened offline after the app restarts while the matching local result record remains available. A thumbnail is not the full original. Revoking a computer does not erase previously downloaded or exported copies.
Notifications and schedules
Enable task reminders in Cola and allow notifications in iOS Settings. If a reminder is missing, check Focus, notification settings, connectivity and whether the computer completed the task. Service acceptance is not proof of delivery.
Open Scheduled Tasks to create, pause or resume supported tasks. The computer executes them and must be available. Model and tool access are configured on the computer.
Revoke a device or request privacy help
Revoke the phone from Cortex on the paired computer. To manage microphone, camera, speech, photos or notifications, use iOS Settings. To request help with information retained by the service, contact the privacy team at legal@flock.io; revocation is not a complete data-erasure request.
Contact
Email hello@flock.io for product help or legal@flock.io for privacy requests. Include “Cortex Cola” in your subject.
For a support request, include the Cola version/build, Cortex version, device and OS, a short reproduction sequence and the approximate time. Redact private conversations, file contents, access tokens, API keys and pairing codes. Use the contact addresses above for private support; do not post these details in public issue trackers.